Terugbetalingsbeleid

Return and Refund Policy

1. Returns and Cancellation

We want you to be happy with your AEVON purchase.

If you are a consumer in the Netherlands or the United Kingdom, you have statutory rights to cancel your online purchase within the applicable legal cancellation period.

For eligible online purchases, you generally have 14 days from receiving your order to exercise your right to cancel without giving a reason.

If you wish to cancel an order before it has been fulfilled, please contact us as soon as possible through our contact form.

2. How to Request a Return

To request a return or exercise your cancellation rights, please contact us through our contact form and provide:

- Your name
- Order number
- The product you wish to return
- Your reason for contacting us, if you wish to provide one

We will provide further instructions for returning the product where required.

3. Condition of Returned Products

Please take reasonable care of products while they are in your possession.

Products should be returned in their original condition and packaging where reasonably possible.

You may be responsible for any reduction in the value of a product resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

4. Return Shipping Costs

Where you exercise your statutory right to cancel, you may generally be responsible for the direct cost of returning the product unless applicable law requires otherwise or we have agreed to cover those costs.

If you received an incorrect, damaged or faulty product, please contact us before returning it. We will provide appropriate instructions and your statutory consumer rights will not be affected.

5. Refunds

Once a return has been received and processed, eligible refunds will be issued without undue delay and in accordance with applicable law.

Refunds will normally be made using the original payment method.

Where required by applicable law, the refund will include the standard delivery cost paid for the original shipment. Additional costs resulting from a more expensive delivery option are not required to be refunded.

6. Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty or incorrect, please contact us through our contact form as soon as possible.

Please include your order number and, where appropriate, photographs showing the issue.

We will assess the issue and provide the appropriate solution in accordance with applicable consumer law.

7. Aerosol Products

Our AEVON fragrance sprays are pressurised aerosol products.

For safety reasons, please contact us before returning an aerosol product so that we can provide appropriate return instructions.

Do not send an aerosol product using a shipping method that does not permit the transport of pressurised aerosols.

8. Exceptions and Consumer Rights

Certain products or circumstances may be subject to statutory exceptions or specific legal requirements.

Nothing in this policy limits or excludes any consumer rights that cannot legally be limited or excluded under applicable law.

9. Contact

For return, cancellation or refund requests, please use our contact form.

Aevon Perfume
15076
1001 MB Amsterdam
The Netherlands

KVK: 42145936
VAT: NL005533441B68