Shipping & Returns

01 / SHIPPING

Delivery

AEVON currently ships to the Netherlands and the United Kingdom only.

Available delivery methods, delivery charges and estimated delivery times are shown at checkout before you complete your order.

Orders are prepared after payment has been confirmed. Once your order has been dispatched, tracking information will be provided where available.

Because AEVON fragrance sprays are pressurised aerosols, delivery methods and routes may be subject to carrier and destination restrictions. If a requested delivery method is unavailable for your address, we will provide the available option before dispatch.

02 / RETURNS

Right to cancel

For online purchases, consumers generally have a 14-day legal cooling-off period. This is a statutory consumer right and is not an additional AEVON service.

If you wish to cancel your order, contact us within 14 days after receiving the product. You then have a further 14 days to send the product back.

You do not need to give a reason for exercising your legal right to cancel. Certain legal exceptions may apply depending on the product and its condition.

03 / RETURN CONDITIONS

Returning your order

Please contact info@aevonperfume.com before sending a return so we can provide the appropriate return instructions.

Unless applicable law requires otherwise, the cost of returning an unwanted product is the customer's responsibility.

Please return products securely packaged and, where possible, in their original condition and packaging. You are responsible for any reduction in value caused by handling beyond what is necessary to assess the nature, characteristics and functioning of the product.

For safety reasons, please do not send an aerosol return using a service that does not accept pressurised aerosols. We will provide return instructions appropriate to the product and destination.

04 / REFUNDS

Refunds

Once a valid cancellation has been received and the returned product has been received, or you have provided evidence that it has been sent back, we will process the refund in accordance with applicable consumer law.

Where required by law, the refund includes the cost of the standard delivery option originally selected. Additional costs for a more expensive delivery method are not refundable beyond the standard delivery charge.

Refunds are normally made using the original payment method unless another method has been agreed.

05 / FAULTY OR DAMAGED PRODUCTS

Something isn't right?

If your product arrives damaged, defective or does not conform to your order, please contact us as soon as possible at info@aevonperfume.com with your order number and, where helpful, photographs of the issue.

Your statutory consumer rights regarding faulty or non-conforming products are not affected by this policy.